8.3 Error Messages
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8.3.1 How to read an error message entry
• Protocol code:
Three digit number that is sent by the printer via the serial interface when this error
occurs.
• Display message:
Text that is shown in the printer display. The text in the display always includes the
error code as reference for the operator.
• Cause:
What caused this error.
• Elimination:
Steps the operator can take to avoid this error.
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Protocol
code
Display message Cause
001 NO PAPER !!
CODE: 01
Timeout because no paper front
edge was detected during printing
Elimination
• Refill feeder
• Check separation
• Check for paper jam
• Check that paper sensor can
detect the paper when it
enters the printer
• Check paper sensor distance
to material
• Clean paper sensor/ reflector
• Adjust/teach-in paper sensor
• Check paper sensor in
HARDWARE TEST
• Check paper sensor cable
• Check JP 20, 21 and 22 on
mainboard (only for service
technician)
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