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Diagnostics for Fatal Error:
If the printer stalls with an LCD message that starts with “Fatal Error:”, reboot the printer and continue. If
this situation persists,
invoke the diagnostic Auto Dump that will capture the failure dump in a flash file that
can be later uploaded from PrintNet Enterprise Suite or SD memory card and sent to Printronix
Customer
Support Center (see Printronix Customer Support Center page 300) for further analysis.
This diagnostic option must be enabled for the printer to capture the
information. To perform this diagnostic
do the following the procedure:
1.
Enable the Tools > Diagnostics > Auto Dump option.
2.
When the failure happens, reboot the printer and wait for it to power up
again.
3.
Under System > Flash File View, check to see if files ‘autodmp1’ or ‘autodmp2’ are present.
4.
If present, use PrintNet Enterprise Suite to upload these files to your host
computer. Alternatively, use
the function System > Flash File Edit > Copy to SD to copy the file onto an SD memory card.
5.
Contact Printronix Customer Support Center and send them the files and
the printer’s configuration
printout. Refer to the PrintNet Enterprise Suite User’s Manual for instructions to accomplish these
tasks.
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