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Printer Alarms
The printer has built-in alarms that monitor printer status and media stock
conditions. Alarm messages
display indicating the present status of the
printer and media stock levels. The alarms also indicate if the
printer
electronics detect an error condition.
Fault Messages
If a fault condition occurs in the printer, the status indicator on the control
panel flashes on and off and the
message display indicates the specific fault.
Fault messages are summarized in Table 14.
Displayed faults fall into one of two categories:
• Operator correctable
• Field service required
Operator-Correctable Fault Messages
For the operator-correctable faults, follow the suggested corrective action
under the solution section of the
table. After correcting the displayed fault,
press the PAUSE key to clear the error message and status
indicator and
resume printing. Some faults require the user to go ONLINE to clear. If the fault message
reappears, power off the printer and wait
15 seconds before powering on the printer again. If the error
condition
persists, contact your authorized service representative.
Fault Messages Requiring Field Service Attention
If a fault is not correctable by the operator, the fault message is followed by an
asterisk (*). This usually
indicates that an authorized service representative is
needed. You should try two steps to clear the fault
before calling your
authorized service representative:
1.
Set the printer power switch to O (off), wait 15 seconds, then turn the
printer on again. Run your
print job again. If the message does not
appear, it was a false indication and no further attention
is required.
2.
If the message reappears, press the PAUSE key. If the message goes
away, it was a false
indication and no further attention is required. If the
message reappears, call your authorized
service representative.
Fatal Messages Requiring Firmware Upgrade or Diagnostics
Some faults are generated by the software when a fatal error occurs that is not recoverable. These faults
are prefixed with “Fatal Error:” and are the result of a software algorithm failure. When these faults occur,
the following steps are recommended:
1. Cycle Power. Run the print
job again. If the message
appears, load the latest
firmware.
2. Cycle power. Run the print
job again. If the message
appears, record the display
message and follow
the
instructions for Diagnostics for Fatal Error: page 237.
3. Contact your authorized
customer service
representative.
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