1. Check the type and condition of the paper.
• Check the paper size.
•
If the operator is using paper with lines already printed on it,
with an image already printed on the rear side, or with holes
in the paper, try printing onto blank white paper that does not
have holes.
2. Is the ink cartridge empty, or has the printer job been canceled?
• Check the amount of ink remaining.
•
Confirm whether [Cancel] was pressed. This is possible from
the PC in cases where the Ink End or Paper End condition has
stopped the print job.
3. If none of the above work
The machine needs to be repaired:
•
Controller board failure, replace controller board.
Skew
1. Is the paper set correctly?
Re-set the side fences and end fence of the paper cassette.
2. Check inside the machine.
Confirm whether there are any fragments of jammed paper still inside
the machine (especially in the rear area of the paper feed tray).
3. If none of the above work
This is product specification.
Font does not get bold.
1. Printer driver settings correct?
Check the "Bold Text Adjustment" checkbox.
2. If none of the above work
This is product specification.
Troubleshooting Guide
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