• Action 1. To be performed by the user on site, or at the service center to see if these simple
procedures solve the problem.
•
Action 2. To be performed by the service technician at the Service Center. These procedures are
for the user at the work site.
Jam 1 Paper Feed Jam (Tray 1: Paper Cassette)
Message
Paper Misfeed
Remove Tray 1 and reset the paper. If there is any paper that is jammed remove it.
Cause Paper slipped, paper cassette not set correctly.
Details
The registration sensor detected the leading edge of the paper, but the trailing edge
sensor failed to detect the trailing edge of the paper fed from the printer paper tray
within the prescribed time.
Action 1
• Check how paper is loaded in the tray.
•
Remove paper, fan paper to remove static cling, and re-load.
• Reduce or increase the amount of paper loaded.
• Check and reset the position of the end fence.
• Confirm that the paper is not curled.
• Confirm that the type of paper can be used with the printer.
• Confirm that the paper cassette is installed correctly. (Remove the cassette and
set it again).
• If another paper cassette is available, use the extra cassette.
Action 2
• Replace friction pad.
•
Replace paper feed clutch.
• Replace paper cassette unit.
Jam 2
(J028/J29/
J035)
Paper Feed Jam (Tray 2: PFU)
Message
Paper Misfeed
Remove Tray 2 and reset the paper. If there is any paper that is jammed remove
it.
Cause
• Paper slick (non-feed)
•
Paper tray was not set properly.
Error Codes
227
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