SATO SG112-ex - Page 171

7 Troubleshooting
169
SG112-ex Operator Manual
07
Head open
ONLINE: Off
STATUS: Flashes
red.
LABEL: Off
RIBBON: Off
Three short beeps.
To clear the error:
Close the print head.
The print head is
unlocked.
Lock the print head.
The sensor for detecting
the open/close status of
the print head is defective.
Contact your SATO
reseller or technical
support center to replace
the sensor.
08
Paper end
ONLINE: Off
STATUS: Flashes
red.
LABEL: Lights red.
RIBBON: Off
Three short beeps.
To clear the error:
Open and close the
print head.
The media is not loaded. Load the media correctly.
The media is not loaded
correctly.
The sensitivity of the
media sensor is not set
correctly.
Adjust the media sensor
level.
The media has jammed. Remove the jammed
media.
The media sensor is dirty. Clean the media sensor.
09
Ribbon end
ONLINE: Off
STATUS: Flashes
red.
LABEL: Off
RIBBON: Lights red.
Three short beeps.
To clear the error:
Open and close the
print head.
The ribbon is not loaded. Load a new ribbon.
The ribbon is damaged.
The ribbon is not loaded
correctly.
Load the ribbon correctly.
The ribbon is torn. Clean and adjust the
ribbon path.
10
Sensor error
ONLINE: Off
STATUS: Lights red.
LABEL: Off
RIBBON: Off
Three short beeps.
To clear the error:
Open and close the
print head.
The media sensor type is
incorrect.
Set the media sensor type
which is compatible with
the media you use.
Meandering media. Clean and adjust the
media path.
The media sensor level is
incorrect.
Contact your SATO
reseller or technical
support center to adjust
the media sensor level.
Error
No. Message LED/Buzzer Cause Countermeasure