SATO SG112-ex - Page 172

7 Troubleshooting
170
SG112-ex Operator Manual
11
Print head error
ONLINE: Off
STATUS: Lights red.
LABEL: Off
RIBBON: Off
One long beep.
To clear the error:
Power off the
product, or change
print head check
conditions.
The print elements are
worn out.
Change the print head
check conditions to only
check for missing
elements in barcodes and
try to adjust missing
elements to white bars.
Refer to Section 7.1.2
More Information about
Head Check Function
for details.
The print head is
damaged.
Contact your SATO
reseller or technical
support center to replace
the print head.
12
Memory write error
Product memory:
USB memory:
ONLINE: Off
STATUS: Flashes
red.
LABEL: Off
RIBBON: Off
One long beep.
To clear the error:
Power off the
product.
The USB memory is
disconnected while
writing.
Connect the USB
memory.
The copy area in the
memory is not sufficient.
Make sure that the
memory has sufficient
copy area.
Writing to the memory
fails.
Replace the USB
memory.
The USB memory is not
formatted.
Format the USB memory
in the memory mode.
Refer to Section 4.2.7
Memory Mode for details.
SD card write error
ONLINE: Off
STATUS: Flashes
red.
LABEL: Off
RIBBON: Off
One long beep.
To clear the error:
Power off the
product.
The SD card is not
connected.
Connect the SD card.
The SD card is not
connected correctly.
Connect the SD card
correctly.
The SD card is
disconnected while
writing.
Connect the SD card.
The SD card read/write
fails.
Replace the SD card.
The SD card is not
formatted.
Format the SD card in the
memory mode.
Refer to Section 4.2.7
Memory Mode for details.
The SD card is write-
protected.
Release the write-protect
of the SD card.
Error
No. Message LED/Buzzer Cause Countermeasure