SATO SG112-ex - Page 173

7 Troubleshooting
171
SG112-ex Operator Manual
14
Download data
error
ONLINE: Off
STATUS: Lights red.
LABEL: Off
RIBBON: Off
One long beep.
To clear the error:
Press the ENTER
button.
The downloaded data is
invalid.
Check the downloaded
data.
The download area is not
sufficient.
Check the downloaded
data size.
15
Cutter error
ONLINE: Off
STATUS: Flashes
red.
LABEL: Off
RIBBON: Off
Three short beeps.
To clear the error:
Press the FEED
button.
A media jammed at the
cutter unit.
Remove the jammed
media from the cutter unit.
If the error is not solved,
power the product off and
then on again.
The cutter blade does not
return to the specified
position.
Press the FEED button to
move the cutter blade
back to the specified
position.
If the error is not solved,
power the product off and
then on again.
16
Cutter open error
ONLINE: Off
STATUS: Flashes
red.
LABEL: Off
RIBBON: Off
Three short beeps.
To clear the error:
Press the FEED
button.
The cutter cover is not
attached.
Attach the cutter cover.
The sensor failure. Contact your SATO
reseller or technical
support center to replace
the sensor.
17
BCC check error
ONLINE: Flashes
green
STATUS: Lights red.
LABEL: Off
RIBBON: Off
Three short beeps.
To clear the error:
Press the LINE
button or cancel the
print job.
The BCC code of the data
to be sent (one item) is
incorrect.
Check the data to be sent
and the interface settings.
LINE button: Continue
printing from the print data
where the BCC error
occurred.
Send the SUB command:
Clear the BCC error and
continue printing from
where it stopped.
Error
No. Message LED/Buzzer Cause Countermeasure
&877(523(1
3/($6(&/26(
&877(5%5$&.(7