Chapter 9: Troubleshooting
Troubleshooting Chart
Operator’s Guide 155
Documents are skewed
during scanning
Make sure that:
• the paper guide is adjusted for the width of the
sheets you are scanning.
• the leading edge and timing track edges have been
tapped on a hard surface (jogged).
• the scanner covers are firmly closed.
• the scanner has been cleaned as outlined in Chap-
ter 8, “Cleaning the Scanner”.
• your sheets are printed by Scantron.
Scanner pauses excessively
during scanning or is
running too slow
Make sure that:
• the host computer meets minimum requirements
for scanning.
• there is enough free space on the hard disk drive.
• all other applications are closed.
• the USB connection is 2.0 (iNSIGHT 4ES only).
You can also try changing the scanning options
(compression, etc.) in your scanning application.
Data is not captured as
expected
Make sure that:
• respondents have properly filled out the form.
• the timing track edge of the sheets is positioned
against the guide rail (edge of input tray closest to
the front of the scanner).
• you are scanning the correct side of the sheet.
• you are scanning the correct form.
• there are no stray marks on the sheet.
• nothing is obstructing the read head glass.
• you are using the correct application or form defi-
nition.
• the read head is fully seated.
Problem Possible Solution
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