Chapter 9: Troubleshooting
Troubleshooting Chart
154
Scantron OpScan 4ES and iNSIGHT 4ES Scanners
Troubleshooting Chart
Problem Possible Solution
The scanner will not scan/
feed documents
Make sure that:
• the wall outlet is not defective.
• the power cord is plugged in and the power is on.
• the scanner covers are completely closed.
• the PC was restarted after installing the software.
• sheets in the input tray were lightly pushed all the
way to the left with the Press To Load button
depressed during loading.
• the number of sheets in the input tray is less than
approximately 100 sheets of 60-100 lb offset
paper.
• sheets meet specifications for size
• you try powering the scanner down, and then up
again.
Documents are jamming or
multiple documents are
feeding
Make sure that:
• the paper guide is adjusted for the width of the
sheets you are scanning.
• the output tray is adjusted for the length of sheets
you are scanning.
• the leading and timing track edges have been
tapped on a hard surface (jogged).
• sheets meet specifications for size, weight, type,
etc.
• all staples and paper clips have been removed
from the sheets.
• all jammed sheets have been removed from the
paper path.
• the scanner has been cleaned as outlined in Chap-
ter 8, “Cleaning the Scanner”.
• your sheets are printed by Scantron or PrintFlex/
ScanFlex.
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