Chapter : Transport Printer
Troubleshooting
186
Scantron OpScan 4ES and iNSIGHT 4ES Scanners
Troubleshooting
Use the following table to troubleshoot most printer
problems. If after trying the table, you are not able to
resolve your difficulty, contact, Scantron Customer
Support as described in “Product Support and
Services” on page 157.
If you have: Do the following:
A cartridge that is leaking
ink
Replace the cartridge and clean the cartridge holder.
NOTE: If the scanner is operating in an
excessively hot location [above 85° F.] or if it
is not going to be used for an extended
period of time, remove the cartridge from
the scanner. Store the cartridge in a sealed
container and place the container in a cool,
dry location, such as inside a refrigerator.
A printer that previously
printed but now does not
print
Replace the cartridge.
Letters that are blurred or in
a double image
Replace the cartridge if the quality of printing does
not improve.
Letters that are not printing
completely
Check to see if ink is accumulating on the silver
plate on the bottom of the cartridge. If so, remove
the ink using a dry, lint-free cloth. Clean the
contacts on the cartridge holder.
To Next Page