Yealink T21PE2 - ACD Configuration

Administrator’s Guide for SIP-T2 Series/T4 Series/T5 Series/CP920 IP Phones
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Related Topic
Line Keys Configuration
ACD Configuration
The following table lists the parameters you can use to configure ACD.
Parameter
account.X.acd.enable
[1]
<MAC>.cfg
Description It enables or disables the ACD (Automatic Call Distribution) feature.
Permitted
Values
0-Disabled
1-Enabled
Default 0
Parameter
account.X.acd.available
[1]
<MAC>.cfg
Description
It enables or disables the IP phone to display the Available/Avail or Unavailable/Unavail soft key after the
IP phone logs into the ACD system.
Note: It works only if “account.X.acd.enable” is set to 1 (Enabled).
Permitted
Values
0-Disabled
1-Enabled
Default 0
Parameter
account.X.subscribe_acd_expires
[1]
<MAC>.cfg
Description
It configures the period (in seconds) of ACD subscription.
Note: It works only if “account.X.acd.enable” is set to 1 (Enabled). It is not applicable to CP920 IP phones.
Permitted
Values
Integer from 120 to 3600
Default 3600
Web UI Account->Advanced->ACD Subscribe Period(120~3600s)
Parameter acd.enable <y0000000000xx>.cfg
Description
It enables or disables the IP phone to automatically change the status of the ACD agent to available after
the designated time.
Note: It works only if “account.X.acd.enable” is set to 1 (Enabled).
Permitted
Values
0-Disabled
1-Enabled
Default 0
Web UI Features->ACD->ACD->ACD Available Auto
Parameter features.homescreen_softkey.acd.enable <y0000000000xx>.cfg
Description
It enables or disables the IP phone to display the ACD softkeys such as Login or Logout on the idle
screen.
Note: It works only if “account.X.acd.enable” is set to 1 (Enabled).
Permitted
Values
0-Disabled
1-Enabled