Yealink T21PE2 - Broadsoft ACD

Configuration Parameters
489
[1]
X is the account ID. For T54S/T48S/T48G/T46S/T46G/T29G, X=1-16; for T52S/T42G/T42S, X=1-12; for T41P/T41S/T27G,
X=1-6; for T40P/T40G/T23P/T23G, X=1-3; for T21(P) E2, X=1-2; for T19(P) E2/CP920, X=1.
[2]
If you change this parameter, the IP phone will reboot to make the change take effect.
Broadsoft ACD
Parameter
account.X.acd.initial_state
[1]
<MAC>.cfg
Description It configures the initial agent state.
Permitted
Values
1-Available
2-Unavailable
Default 1
Parameter
account.X.reason_code.Y
[1][2]
<MAC>.cfg
Description
It configures the unavailable/away code which must match one of the codes configured on BroadWork-
s/Star2Star platform.
Permitted
Values
Integer from 1 to 2147483647
Default Blank
Parameter
account.X.reason_code_name.Y
[1][2]
<MAC>.cfg
Description
It configures the unavailable/away reason which must match one of the reasons configured on
BroadWorks/Star2Star platform.
Permitted
Values
String within 99 characters
Default Blank
Parameter
account.X.supervisor_info_code.Y
[1][2]
<MAC>.cfg
Description It configures the supervisor number.
Permitted
Values
Integer from 1 to 2147483647
Default Blank
Parameter
account.X.supervisor_info_code_name.Y
[1][2]
<MAC>.cfg
Description It configures the supervisor name.
Permitted
Values
String within 99 characters
Default Blank
Parameter
account.X.call_center.call_info_enable
[1]
<MAC>.cfg
Description It enables or disables the call center call information feature.
Permitted
Values
0-Disabled
1-Enabled
Default 0
Parameter
account.X.call_center.show_call_info_time
[1]
<MAC>.cfg