Yealink T21PE2 - Page 513

Configuration Parameters
507
The value format: Call Center Number<time interval>User ID<time interval>Password.
Time interval ranges from 1 to 20 (in seconds).
For example :
account.1.acd.call_information = 806<1>1005<2>1234
The IP phone will dial out the call center number 806, wait for 1s, automatically enter the user ID 1005,
wait for 2s, automatically enter the password 1234 when you press the In/Out (LogIn/Out) soft key on the
phone.
Note: It works only if “account.X.sip_server_type” is set to 12 (Star2Star).
Permitted
Values
String
Default Blank
Parameter
account.X.acd.refresh_url
[1]
<MAC>.cfg
Description
It configures the URL the phone sends when the ACD agent logs into/logs out of the ACD system, or
refreshes the status (you press the In/Out (LogIn/Out) or Refresh soft key on the phone).
Note: It works only if “account.X.sip_server_type” is set to 12 (Star2Star).
Permitted
Values
String
Default Blank
Parameter
account.X.acd.away_url
[1]
<MAC>.cfg
Description
It configures the URL the phone sends when the ACD agent changes the status to away (you press the
Away soft key on the phone).
For example :
account.1.acd.away_url= http://portal-dev.star2star.com:8181/yealink/reason_code_response?reason_
code=#REASONCODE&agent_extension=ext_843 85&agent_location= starbox_628&agent_phone-
e=94&customer_id=435s
#REASONCODE will be automatically replaced with the away code you entered when the URL is sent to
the server.
Note: It works only if “account.X.sip_server_type” is set to 12 (Star2Star) and “account.X.acd.unavailable_
reason_enable” is set to 1 (Enabled).
Permitted
Values
String
Default Blank
Parameter
account.X.acd.available_url
[1]
<MAC>.cfg
Description
It configures the URL the phone sends when the ACD agent changes the status to available (you press the
Avail soft key on the phone).
Note: It works only if “account.X.sip_server_type” is set to 12 (Star2Star).
Permitted
Values
String
Default Blank