TECHNICAL SUPPORT
For technical assistance within the UK
and Ireland, please contact the Customer
Support Team at :-
Customer Support
Calrec Audio Ltd
Nutclough Mill
Hebden Bridge
HX7 8EZ
England
UK
Tel: +44 (0) 1422 842159
Fax: +44 (0) 1422 845244
Email: support@calrec.com
Website: www.calrec.com
We can deal with all technical after sales
issues, such as :-
Arrange repairs
•
Supply of replacement or loan units •
while repairs are being carried out
Service / commissioning site visits
•
Operational training courses•
Maintenance training courses•
Supply of replacement components•
Supply of documentation•
Technical advice by telephone•
Customer support hours
Factory based customer support
engineers can be contacted by telephone
during normal office hours (Monday -
Thursday 9:00 a.m. - 5:30 p.m. Friday till
4:30 pm). Outside these hours, a message
can be left on the answering machine, all
messages are dealt with promptly on the
next working day. Alternatively a message
can be sent to them by email.
Support contracts
Several levels of support contract are
available either from your local distributor
or from Calrec. All levels provide 24/7
phone support and higher levels include
additional benefits.
Product warranty
A full list of our conditions & warranties
relating to Goods & Services is contained
in the Company’s standard Terms and
Conditions. A copy of this is available on
request.
Repairs
If you need to return goods to Calrec,
for whatever reason, please contact the
Company beforehand in order that you
can receive advice on the best method
of returning the goods, and that a repair
order reference number can be issued.
Standard of service
Ensuring high standards is a priority, if
you have any comments on the level of
service, product quality or documentation
offered to you by Calrec, then the
Customer Support team would be pleased
to receive your comments through any of
the normal contact numbers, email or on
the User registration form located at the
end of this manual. If you have any other
issues regarding your Calrec purchase,
then please contact us and we will do
our best to help. Calrec welcomes all
Customer feedback.
This manual and the Alpha Installation
manual can be found in pdf format on your
console’s CD Handbook.
You can also access this manual on your
console’s PC from the Start menu, under
the Calrec Alpha group.
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