Step 4
Select Save.
Step 5
Select Apply Config.
Step 6
Restart the phone.
Set Up Do Not Disturb
When Do Not Disturb (DND) is turned on, either no audible rings occur during the ringing-in state of a call,
or no audible or visual notifications of any type occur.
When Do Not Disturb (DND) is enabled, the header section of the phone screen changes color, and Do not
disturb is displayed on the phone.
You can configure the phone with a phone-button template with DND as one of the selected features.
For more information, see the do not disturb information in the documentation for your particular Cisco
Unified Communications Manager release.
Procedure
Step 1
In Cisco Unified Communications Manager Administration, select Device > Phone.
Step 2
Locate the phone to be configured.
Step 3
Set the following parameters.
•
Do Not Disturb: This check box allows you to enable DND on the phone.
•
DND Option: Ring Off, Call Reject, or Use Common Phone Profile Setting.
Do not choose Call Reject if you want priority (MLPP) calls to ring this phone when DND is turned on.
•
DND Incoming Call Alert: Choose the type of alert, if any, to play on a phone for incoming calls when
DND is active.
This parameter is located on in the Common Phone Profile window and the Phone Configuration
window. The Phone Configuration window value takes precedence.
Note
Step 4
Select Save.
Related Topics
Cisco Unified Communications Manager Documentation, on page xvii
Enable Agent Greeting
The Agent Greeting feature allows an agent to create and update a prerecorded greeting that plays at the
beginning of a call, such as a customer call, before the agent begins the conversation with the caller. The agent
can prerecord a single greeting or multiple greetings, as needed, and create and update the greetings.
When a customer calls, the agent and the caller hear the prerecorded greeting. The agent can remain on mute
until the greeting ends or the agent can answer the call over the greeting.
Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager
161
Phone Feature Configuration
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