Procedure
Step 1
In Cisco Unified Communications Manager Administration, select User Management > Application User.
Step 2
Check the Standard CTI Allow Call Monitoring user group and the Standard CTI Allow Call Recording user
groups.
Step 3
Click Add Selected.
Step 4
Click Add to User Group.
Step 5
Add the user phones to the list of Application Users controlled devices.
Step 6
Select Save.
Related Topics
Cisco Unified Communications Manager Documentation, on page xvii
Set Up Call Forward Notification
You can control the call forward settings.
Procedure
Step 1
In Cisco Unified Communications Manager Administration, select Device > Phone.
Step 2
Locate the phone to be set up.
Step 3
Configure the Call Forward Notification fields.
DescriptionField
When this check box is checked, the caller name displays in the notification
window.
By default, this check box is checked.
Caller Name
When this check box is checked, the caller number displays in the notification
window.
By default, this check box is not checked.
Caller Number
When this check box is checked, the information about the caller who last
forwarded the call displays in the notification window.
Example: If Caller A calls B, but B has forwarded all calls to C and C has
forwarded all calls to D, the notification box that D sees contains the phone
information for caller C.
By default, this check box is not checked.
Redirected Number
Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager
163
Phone Feature Configuration
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