Generate a QR Code for MRA Sign-In
Users who have a phone with a camera can scan a QR code to sign into MRA, instead of entering the service
domain and their username manually.
Procedure
Step 1
Use a QR code generator to generate a QR code with either the service domain, or the service domain and
username separated by a comma. For example: mra.example.com or mra.example.com,username.
Step 2
Print the QR code and provide it to the user.
Problem Report Tool
Users submit problem reports to you with the Problem Report Tool.
The Problem Report Tool logs are required by Cisco TAC when troubleshooting problems. The logs are
cleared if you restart the phone. Collect the logs before you restart the phones.
Note
To issue a problem report, users access the Problem Report Tool and provide the date and time that the problem
occurred, and a description of the problem.
If the PRT upload fails, you can access the PRT file for the phone from the URL
http://<phone-ip-address>/FS/<prt-file-name>. This URL is displayed on the phone in the following cases:
•
If the phone is in the factory default state. The URL is active for 1 hour. After 1 hour, the user should
try to submit the phone logs again.
•
If the phone has downloaded a configuration file and the call control system allows web access to the
phone.
You must add a server address to the Customer Support Upload URL field on Cisco Unified Communications
Manager.
If you are deploying devices with Mobile and Remote Access through Expressway, you must also add the
PRT server address to the HTTP Server Allow list on the Expressway server.
Configure a Customer Support Upload URL
You must use a server with an upload script to receive PRT files. The PRT uses an HTTP POST mechanism,
with the following parameters included in the upload (utilizing multipart MIME encoding):
• devicename (example: “SEP001122334455”)
• serialno (example: “FCH12345ABC”)
•
username (the username configured in CUCM, the device owner)
• prt_file (example: “probrep-20141021-162840.tar.gz”)
Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager
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Phone Feature Configuration
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