When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0.Note
Request Information from the Phone in XML
For troubleshooting purposes, you can request information from the phone. The resulting information is in
XML format. The following information is available:
•
CallInfo is call session information for a specific line.
•
LineInfo is line configuration information for the phone.
•
ModeInfo is phone mode information.
Before You Begin
Web access needs to be enabled to get the information.
The phone must be associated with a user.
Procedure
Step 1
For
Call
Info,
enter
the
following
URL
in
a
browser:
http://<phone
ip
address>/CGI/Java/CallInfo<x>
where
•
<phone ip address> is the IP address of the phone
•
<x> is the line number to obtain information about.
The command returns an XML document.
Step 2
For
Line
Info,
enter
the
following
URL
in
a
browser:
http://<phone
ip
address>/CGI/Java/LineInfo
where
•
<phone ip address> is the IP address of the phone
The command returns an XML document.
Step 3
For
Model
Info,
enter
the
following
URL
in
a
browser:
http://<phone
ip
address>/CGI/Java/ModeInfo
where
•
<phone ip address> is the IP address of the phone
The command returns an XML document.
Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager
234
Request Information from the Phone in XML
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