Cisco ASR 1000 Configuration Guide

CHAPTER
23-1
Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Software Configuration Guide
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23
Troubleshooting the Cisco WebEx Node for the
ASR 1000 Series
This chapter describes techniques that you can use to troubleshoot the operation of the Cisco WebEx
Node for ASR 1000 Series on the Cisco ASR 1000 Series Aggregation Services Routers, also referred
to in this document as the Cisco WebEx Node SPA.
• General Troubleshooting Information, page 23-1
• Performing Basic Troubleshooting, page 23-8
• Using the Cisco IOS Event Tracer to Troubleshoot Problems, page 23-15
• Preparing for Online Insertion and Removal of a SPA, page 23-15
For more information about troubleshooting your hardware installation, see also the Cisco ASR 1000
Series Aggregation Services Router SIP and SPA Hardware Installation Guide.
General Troubleshooting Information
This section provides the following general information for troubleshooting the Cisco WebEx Node
SPA:
• Interpreting Console Error and System Messages, page 23-1
• Using show Commands, page 23-2
• Accessing the SIP and SPA Consoles for Troubleshooting, page 23-3
• Handling TraceBack and Core Dump Files on the Cisco WebEx Node SPA, page 23-5
Interpreting Console Error and System Messages
To view the explanations and recommended actions for Cisco ASR 1000 Series Routers error messages,
including messages related to Cisco ASR1000-SIP10 and SPAs, refer to the
System Messages for Cisco
IOS XE.
System error messages are organized in the documentation according to the particular system facility
that produces the messages. The SIP and SPA error messages use the following facility names:
• Cisco ASR 1000 Series SIP:
– ASR1000_SIP
– ASR1000_SIP_SPA

Cisco ASR 1000 Specifications

General

Brand	Cisco
Model	ASR 1000
Category	Network Router
Language	English