Cisco ASR 1000 Configuration Guide

23-3
Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Software Configuration Guide
OL-14127-08
Chapter 23 Troubleshooting the Cisco WebEx Node for the ASR 1000 Series
General Troubleshooting Information
Configuration:
Int ip address: 10.200.72.18 , mask: 255.255.255.252
GW ip address: 10.200.72.17
Nameserver 1: 10.100.4.10 , Nameserver 2: 10.100.4.20
Hostname: spawma1, Domain name: cisco.com
WMA URL - https://wmabts.webex.com/wmams
WMA Token - 45484b3e-8ea5-41e5-b050-49409006d14e
WMA Passcode Name - cisco_test, key:0552055C271A4B5C4D5D424A5B5E007F
show Command to Display Cisco WebEx Node SPA FPD version
The show hw-module all fpd command displays the FPD version of each Cisco WebEx Node SPA in
the Cisco ASR 1000 Series Router. The following example shows some sample output:
Router# show hw-module all fpd
==== ====================== ====== =============================================
H/W Field Programmable Current Min. Required
Slot Card Type Ver. Device: "ID-Name" Version Version
==== ====================== ====== ================== =========== ==============
0/0 SPA-WMA-K9 0.169 4-ADM1066 0.5 0.5
5-CPLD 1.2 1.2
1-Appl I/O FPGA 1.2 1.2
2-ROMMON 1.1 1.1
---- ---------------------- ------ ------------------ ----------- --------------
0/1 SPA-5X1GE-V2 1.2 1-GE I/O FPGA 1.10 1.10
---- ---------------------- ------ ------------------ ----------- --------------
0/3 SPA-2X1GE-V2 0.22 1-2xGE V2 I/O FPGA 1.1 1.1
---- ---------------------- ------ ------------------ ----------- --------------
1/0 SPA-WMA-K9 0.133 4-ADM1066 0.5 0.5
5-CPLD 1.2 1.2
1-Appl I/O FPGA 1.2 1.2
2-ROMMON 1.1 1.1
---- ---------------------- ------ ------------------ ----------- --------------
1/1 SPA-WMA-K9 0.165 4-ADM1066 0.5 0.5
5-CPLD 1.2 1.2
1-Appl I/O FPGA 1.2 1.2
2-ROMMON 1.1 1.1
show Command to Display Cisco WebEx Node SPA Error Messages on the RP Console
The show logging command displays the logged messages that have appeared on the RP console. The
following is an example of a software error message that might appear when you run the show logging
command:
Router# show logging
*May 22 17:11:58.712: %SPA_SRVCS_ENGINE-3-APP_MSG_ERR: SIP0/0: SPA-WMA-K9[0/0]: Connect
CWNMS server failed, check network availability to CWNMS server.
Accessing the SIP and SPA Consoles for Troubleshooting
Some troubleshooting for the Cisco WebEx Node SPA requires that you access the SIP or SPA consoles
and run some commands to gather debug information or take other action. Under normal operation there
is no need to access these consoles. However, sometimes it can be necessary to troubleshoot more
complex problems and gather certain debug information.

Cisco ASR 1000 Specifications

General

Brand	Cisco
Model	ASR 1000
Category	Network Router
Language	English