23-6
Cisco ASR 1000 Series Aggregation Services Routers SIP and SPA Software Configuration Guide
OL-14127-08
Chapter 23 Troubleshooting the Cisco WebEx Node for the ASR 1000 Series
General Troubleshooting Information
The core file is saved on the hard disk on the Cisco WebEx Node SPA. Using commands from the Cisco
WebEx Node SPA console, you can copy the file from the SPA to an external TFTP server. This file
should be given to Cisco technical support as necessary for analysis of the problem.
To access the core dump file and copy it to a TFTP server, complete the following steps:
Step 1 From the RP console, access the Cisco WebEx Node SPA console as shown in the following example:
Router# hw-module subslot 0/0 service-engine session
MontaVista(R) Linux(R) Carrier Grade Edition 5.0 (custom)
Linux/mips64 2.6.21_mvlcge500-octeon-mips64_octeon_v2_be
Vegas Shell -- CGE 5.0 Version
Copyright (c) 1985-2008 by Cisco Systems, Inc.
All rights reserved.
service-spa#
Step 2 From the Cisco WebEx Node SPA console, run the dir core: command to display the smartd file as
shown in the following example:
Note The core dump file is compressed in gzip format before it is saved to the SPA hard disk.
service-spa# dir core:
1489726 May 22 05:37:27 2009 smartd-626-11-1242970631.core.gz
Usage for core: filesystem
221794304 bytes total used
1925689343 bytes free
2147483647 bytes total
Step 3 Copy the core dump file from the SPA to a TFTP server as shown in the following example:
Note Copying the core file to a storage device on the RP is not supported.
service-spa# copy core:smartd-626-11-1242970631.core.gz tftp://dirt/tftpboot/username/
Trying to connect to tftp server......
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
(some output has been removed to make this more readable)
!!!!!!!!!!!!!!!!!!
TFTP put operation was successful
1489726 bytes copied
service-spa# exit
Router#
To Next Page
Loading...
Need help?
General
