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Troubleshooting 16-33

Writer: Rebecca Wiggins Saved by: Rebecca Wiggins Saved date: 02/06/98 11:08 AM

Part Number: 314932-001 File name: Ch16.doc

Solving Modem Problems

Modem loses connection

Possible Cause

The telephone cable connection between the telephone wall jack

and the modem is loose.

Solution

Check to make sure the telephone cable is properly connected.

Possible Cause

Call Waiting has not been disabled.

Solution

Disable Call Waiting.

1. Click Start

Control Panel

double-click Modems.

2. From the General tab of the Modems Properties page, click

Dialing Properties.

3. From the My Locations tab of the Dialing Properties page,

check the box labeled

This location has call waiting

4. Select *70, 70#, or 1170 from the drop-down list to disable

call waiting for your dialing area.

Characters are garbled/transfer rates are slow

Possible Cause

There is noise in the telephone line.

Solutions

■

Check your telephone and modem cable connections. If they

are loose, they can cause noise on the line.

■

Check with your local telephone company for a phone line

filter.

Compaq Armada 7800 User Manual

Questions and Answers: