12 | About This Guide
www.dell.com | support.dell.com
Technical Support
The iSupport Website
Dell Force10 iSupport provides a range of support programs to assist you with effectively using Dell
Force10 equipment and mitigating the impact of network outages. Through iSupport you can obtain
technical information regarding Dell Force10 products, access to software upgrades and patches, and
open and manage your Technical Assistance Center (TAC) cases. Dell Force10 iSupport provides
integrated, secure access to these services.
Accessing iSupport Services
The URL for iSupport is www.force10networks.com/support/. To access iSupport services you must
have a userid and password. If you do not have one, you can request one at the website:
1 On the Dell Force10 iSupport page, click the Account Request link.
2 Fill out the User Account Request form and click Send. You will receive your userid and
password by email.
3 To access iSupport services, click the Log in link, and enter your userid and password.
Contacting the Technical Assistance Center
How to Contact Dell Force10 TAC
Log in to iSupport at www.force10networks.com/support/, and select the Service Request
tab.
Information to Submit When
Opening a Support Case
• Your name, company name, phone number, and email address
• Preferred method of contact
• Model number
• Software version number
• Symptom description
• Screen shots illustrating the symptom, including any error messages
Managing Your Case
Log in to iSupport, and select the Service Request tab to view all open cases and RMAs.
Downloading Software Updates
Log in to iSupport, and select the Software Center tab.
Technical Documentation
Log in to iSupport, and select the Documents tab. This page can be accessed without
logging in via the Documentation link on the iSupport page.
Contact Information
E-mail: support@force10networks.com
Web: www.force10networks.com/support/
Telephone:
US and Canada: 866.965.5800
International: 408.965.5800
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