EPSON AcuLaser C1100 Revision B
TROUBLESHOOTING Printing Quality-related Trouble 246
FIP-P2 Blank Print
Before starting troubleshooting, inspect the feed path of the printer paper. Check the 
paper feed path for metal staples, paper clips, paper scraps, and other foreign matter. 
 Problems
Completely blank pages are printed. 
 ESS and possible parts that caused the error
 Photoconductor Unit 
 ROS ASSY 
 Toner Cartridge Y 
 Toner Cartridge M
 Toner Cartridge C
 Toner Cartridge K
 2ND BTR ASSY 
 HOUSING ASSY-GUIDE AD 
 MOTOR ASSY MAG 
 PWBA ESS
 PWBA MCU
 LV/HVPS
 FUSER ASSY 
 500 FEEDER ASSY OPTION
Step Check Yes No
1
Check of laser beam path
Are there any obstructions between ROS 
ASSY and Photoconductor Unit?
Remove 
obstacles. 
Go to Step [2]. 
2
Is ROS window completely covered by 
obstacles, or is it dirty?
Remove 
obstacles, and 
clean ROS 
window with 
CLEANER 
ASSY. 
Go to Step [3]. 
3
Check connection of ROS ASSY connector
Is the connector firmly connected to ROS 
ASSY?
Go to Step [4].  Connect the 
connector. 
4
Check of toner cartridge attachment
Re-attach the toner cartridge, and make a test 
print of the problem image. 
Is the image printed normally?
End of 
procedure
Go to Step [5]. 
5
Check of 2ND BTR ASSY
Remove 2ND BTR ASSY. (p.348)
Is 2ND BTR ASSY normal without any dirt, 
damage or wear?
Go to Step [6].  Replace 2ND 
BTR ASSY. 
(p.348) 
6
Check of contact between Photoconductor 
Unit and frame
Are the contacts of Photoconductor Unit and 
HOUSING ASSY-GUIDE AD dirty or 
deformed?
Clean or replace 
relevant parts. 
Go to Step [7]. 
7
Check after replacement of 
Photoconductor Unit
Replace Photoconductor Unit. 
Make a test print of the problem image. 
Is the image printed normally?
End of 
procedure
Go to Step [8]. 
8
Check after replacement of Toner Cartridge
Replace Toner Cartridge Y/M/C/K. 
Make a test print of the problem image. 
Is the image printed normally?
End of 
procedure
Go to step [9]
9
Check after replacement of PWBA MCU
Replace PWBA MCU. (p.404)
Make a test print of the problem image. 
Is the image printed normally?
End of 
procedure
Go to Step [10]. 
10
Check after replacement of ROS ASSY
Replace ROS ASSY. (p.375)
Make a test print of the problem image. 
Is the image printed normally?
End of 
procedure
Go to Step [11]. 
11
Check after replacement of MOT ASSY MAG
Replace MOT ASSY MAG. (p.396)
Make a test print of the problem image. 
Is the image printed normally?
End of 
procedure
Go to Step [12]. 
Step Check Yes No