ESA VT50 - International Customer Care; International Product Returns

CHAPTER 43
Technical support
405.1200.037.2 - Rel.: 2.21 of 25/02/2008
43-2
International
Customer
Care
The International Customer Care service can be contacted by:
Telephone:++39-031757400
Fax: ++39-031751777
E-Mail: customer.care@esahmi.com
Web site: http://www.esahmi.com
International
Product
Returns
Should it be necessary to return the VT terminal for repair:
• Contact our International Customer Care service to authorize the return.
• Fill in all parts of the form to accompany the product.
Our International Customer Care service will supply all the necessary infor-
mation for returning a an item.
Thank you for your kind co-operation.
!!! IMPORTANT NOTE !!!
ESA elettronica S.p.A. will accept:
• goods carriage free / freight prepaid (transport at customer’s cost).
• goods carriage forward / freight collect (transport paid by ESA) only
with the prior authorization of the company.
ESA elettronica S.p.A. will reject:
• any returned goods carriage forward where there has been no prior
authorization.
It is not necessary to send connectors, cables and accessories (unless
they are thought to be linked to the problem indicated).