GE LOGIQ Totus

GE HealthCare CONFIDENTIAL
Direction 5936427, Rev. 1 LOGIQ Totus Basic Service Manual
7 - 60 Section 7-7 - Options Troubleshooting
Activation failed. Please contact your GE
HealthCare service personnel. (Error code:
404)
Digital twin not found
Contact AVURI Device Connect
Support at
dc.support@gehealthcare.com to
initiate device re-Register.
Activation failed. Please contact your GE
HealthCare service personnel. (Error code:
000011)
Unknown error
Contact AVURI Device Connect
Support at
dc.support@gehealthcare.com.
Activation failed. Please contact your GE
HealthCare service personnel. (Error code:
000010)
Internal error
Contact AVURI Device Connect
Support at
dc.support@gehealthcare.com.
Activation failed. Please contact your GE
HealthCare service personnel. (Error
code:000115)
Default application not found for
Digital Twin
Contact AVURI Device Connect
Support at
dc.support@gehealthcare.com.
Activation failed. Please contact your GE
HealthCare service personnel. (Error code:
000100)
Missing appID or appName
Device error. Contact AVURI Device
Connect Support at
dc.support@gehealthcare.com.
Activation failed. Please contact your GE
HealthCare service personnel. (Error code:
000105)
Application does not exist
Contact AVURI Device Connect
Support at
dc.support@gehealthcare.com,
escalate to L3 or L4 for support.
Activation failed. Please contact your GE
HealthCare service personnel. (Error code:
000116)
The application has not been
associated with your digital twin. No
application device exists.
Retry desired action. Contact AVURI
Device Connect Support at
dc.support@gehealthcare.com if
problem persists.
Activation failed. Missing input Parameter.
(Error code: 000100)
Missing Input user or application not
provided.
Ensure valid user email is used in
Device Mgmt and then retry.
Activation failed. Invalid input parameter.
(Error code: 000102)
Invalid data format
Contact AVURI Device Connect
Support at
dc.support@gehealthcare.com.
Activation failed. Invalid input parameter.
(Error code: 000103)
Invalid data type
Contact AVURI Device Connect
Support at
dc.support@gehealthcare.com.
Activation failed. Invalid input field size.
(Error code: 000101)
Field size error
Contact AVURI Device Connect
Support at
dc.support@gehealthcare.com.
Activation failed. Please contact your GE
HealthCare service personnel. (Error code:
xxxxxx)
Unknown
Contact AVURI Device Connect
Support at
dc.support@gehealthcare.com.
Upload for Fleet
Upload of backup to cloud failed. Timeout
occurred.
Console side did not receive a
response from Agent\ThingWorx side
in predefined upload time delay.
Ensure network connection and retry.
Agent service config file is corrupted.
Please contact your GE HealthCare
service personnel.
Agent side config
file(IoTAgentConfig.json) is corrupt.
1. Contact service for enabling re-
registration.
2. Select Deactivate.
3. Follow steps for activation.
Table 7-26 Errors for the Device Management Option (Continued)
Error Details Solution