Hamilton Microlab STAR - Adjusting Microlab STAR Pipetting Arm

Microlab
®
STAR Service Manual
1-7
1.6.6 Updates
Firmware updates as well as new Adjustment Macro Programs will sent to all
Service Technicians registered with HAMILTON.
See the instructions accompanying the Firmware files.
1.7 Service Plan
The Microlab

STAR instrument is installed by the Service Technician according to
the instructions in this Service Manual. The user is instructed to maintain the
instrument on a regular basis; this maintenance consists largely of surface cleaning
and does not require opening up the instrument (i.e. any unscrewing, removing
deck, covers etc.).
The Microlab

STAR user is responsible for changing consumable parts (disposable
tips, needles, waste bag etc.). Spare parts (PCBs, cables, channels etc.) are
generally changed by the Service Technician.
The Service Technician will need to service the instrument in the field at least twice
a year (every 6 months). In addition, the Service Technician may be called on by the
user to repair a damaged component of the instrument or to resolve a functional
problem which the user cannot resolve himself (such as adjusting and calibrating
the pipetting channels).
1.8 Part Return Tag
The part return tag has following functions:
• Page 1: part identification, reason for return and description of problem
• Page 2: decontamination declaration (where required).
1.8.1 Return Goods Authorization
Parts of instruments may only be returned to HAMILTON Bonaduz AG with a Return
Goods Authorization (RGA).
Ask the Hamilton Order Processing Dept. (OPD) for an RGA number prior to
sending any material. This number must be entered in the appropriate blank on the
part return tag.
A completed part return tag must be attached to all parts or instruments which are
returned to HAMILTON Bonaduz AG. Tags may be ordered free of charge from
Hamilton: P/N 612554. See Appendix on page 12-16.
HAMILTON Bonaduz AG reserves the right to refuse any returned parts or
instruments which may pose a health hazard due to contamination, and to charge
the customer for any expenses incurred.
Please ensure that the tag is filled in correctly. Describe the problem as precisely as
possible. Attach all information available such as trace files and technical data for
investigation. Either a printout (hardcopy) or files on floppy disc are suitable.