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4

Service Guide for VSP Gx00 and VSP Fx00 Models

Table of Contents

Default Chapter5
- Table of Contents5
- Preface13
- Safety and Environmental Notices14
- General Safety Guidelines15
- Audience and Qualifications18
- Product Version18
- Release Notes18
- Changes Made in this Revision18
- Document Conventions19
- Conventions for Storage Capacity Values20
- Accessing Product Documentation20
- Getting Help21
- Comments21
1 Verifying Component Failures23
- Replaceable Parts24
- Identifying Hardware Faults24
2 Hardware Description31
- Storage System Controllers32
- Platform G800 Virtual Storage Platform F400, F600 Virtual Storage Platform F80047
- Controller Leds and Interfaces47
- Storage System Drive Trays57
- Host Port Expansion Chassis69
- NAS Module Ports and Leds73
- Hitachi Virtual Storage Platform Service Processor Server73
3 Replacing Storage System Components77
- Electrostatic Discharge Precautions78
- Unpacking Replacement Components78
- Follow Appropriate Power on and Power off Work Procedures78
- Safety Considerations79
- Guidelines for Replacing a Component80
- Guidelines to Follow after Replacing a Component80
- Using the Maintenance Utility81
  - Starting from Hitachi Command Suite81
  - Starting from Hitachi Device Manager - Storage Navigator82
- Replacement Parts84
- Attaching and Removing the Front Panel Bezel88
- Removing Cables94
- Logging on to NAS Manager96
- EVS Migration before Servicing Nodes97
- EVS Migration after Servicing Nodes102
- Checking Recovery after Replacing Components105
4 Replacing a Drive107
- Checking a Drive108
- Blocking the Drive109
- Replacing a Drive for a CBSS or SFF Drive Tray111
- Replacing a Drive for a CBSL or LFF Drive Tray113
- Replacing a Drive for a Flash Module Drive Tray115
- Adding a Drive to a Dense Intermix Drive Tray117
- Checking the Drive Status118
5 Replacing a Battery121
- Checking the Battery122
- Replacing the Battery123
- Checking Battery Cable Connections124
6 Replacing a Fan129
- Checking a Fan130
- Blocking the Controller131
- Replacing a Fan133
- Restoring a Fan135
- Replacing a Fan on a Host Port Expansion Chassis136
7 Replacing a Power Supply141
- Checking the Power Supply142
- Replacing a Power Supply for a CBSS or CBSL142
- Replacing a Power Supply for a CBLM or CBLH144
- Checking DKCPS Power Supply Unit Connections145
- Replacing a Power Supply for SFF and LFF Drive Trays148
- Replacing a Power Supply for a FMD Drive Tray150
- Checking DBPS Power Supply Unit Connections151
- Confirming the Power Supply Unit Status153
- Replacing a Power Supply for a Host Port Expansion Chassis154
  - Checking the Power Supply Connections on a Host Port Expansion Chassis155
  - Checking Power Cable Connections on a Host Port Expansion Chassis157
8 Replacing a Controller161
- Blocking the Controller162
- Replacing a Controller for a CBSS or CBSL Controller164
- Replacing a CBLM or CBLH Controller172
- Restoring a Controller179
9 Troubleshooting the Controller181
10 Replacing Cache Memory185
- Checking Cache Memory186
- Replacing Cache Memory for a CBLM or CBLH Controller186
- Replacing Cache Memory for a CBSS or CBSL Controller188
- Replacing Cache Memory for a CBLM or CBLH Controller191
- Restoring a Controller195
- Replacing Cache Memory for a NAS Module196
11 Replacing a Front End Module205
- Blocking a Front End Module206
- Replacing a Front End Module on a Controller208
- Replacing a Front End Module on a Host Port Expansion Chassis210
- Restoring a Front End Module211
12 Replacing a Small Form-Factor Pluggable (SFP)213
- Checking the SFP214
- Replacing an SFP on a Controller214
- Replacing an SFP on a Host Port Expansion Chassis217
- Replacing a Small Form-Factor Pluggable (SFP+) for a NAS Module218
13 Replacing a Back End Module223
- Blocking a Back End Module224
- Adding or Replacing the Back End Module226
- Restoring a DKB228
14 Replacing an ENC229
- Blocking an ENC230
- Replacing the ENC for SFF and LFF Drive Trays232
- Replacing the ENC for a FMD Drive Tray233
- Restoring an ENC234
15 Replacing a SAS Cable235
- Replacing SAS Cables Connected to a CBSS or CBSL Controller237
- Replacing SAS Cables Connected to a CBLM or CBLH Controller240
- Replacing SAS Cables on a Drive Tray245
16 Replacing Cache Flash Memory251
- Blocking the CFM252
- Replacing the CFM254
- Restoring a CFM255
- Checking Cache Flash Memory Screws256
17 Replacing a LAN Blade261
- Blocking the Controller262
- Replacing the LAN Blade264
- Restoring the LAN Blade266
18 Replacing a Backup Module269
- Replacing a BKM270
  - Checking the BKM Backup Module270
  - Replacing the BKM Backup Module271
- Replacing a BKMF271
  - Blocking a BKMF272
  - Replacing the BKMF Backup Module273
- Checking BKM/BKMF Screws274
19 Replacing a Pcie Module279
- Blocking a Pcie Module280
- Replacing a Pcie Module282
- Restoring a Pcie Module283
20 Replacing a Pcie Switch Board285
- Blocking a Pcie Switch Board286
- Replacing a Pcie Switch Board288
- Restoring a Pcie Switch Board289
21 Replacing a Pcie Cable Connector291
- Blocking a Pcie Cable Connector292
- Replacing a Pcie Cable Connector294
- Restoring a Pcie Cable Connector295
22 Replacing a Pcie Cable297
- Blocking a Pcie Cable298
- Replacing the Pcie Cable300
- Restoring a Pcie Module301
23 Replacing a NAS Module303
- Blocking a NAS Module304
- Replacing the NAS Module306
- Restoring a NAS Module308
24 General Maintenance309
- Periodic Maintenance310
- Cleaning the Storage System310
- Inspecting Fans310
- Battery Replacement Guidelines311
- Checking for Loose or Damaged Cables or Connectors311
- Restarting the Storage System311
- Storing the Storage System311
25 Troubleshooting the Storage System313
- General Troubleshooting314
- Checking Hardware Replacement Alerts315
- Troubleshooting Hitachi Device Manager - Storage Navigator330
- Troubleshooting NAS Manager335
- Troubleshooting the Maintenance Utility338
- Background Service Log344
- Dump Tool378
- Checking the Event Log When NAS Modules Are Installed381
- Checking SIM Alerts381
- Turning the Storage System on or off Using the Maintenance Utility388
- Using Leds to Diagnose Problems389
- Troubleshooting Related to SMI-S Provider Startup Setting391
- Troubleshooting SMI-S391
A Warning Labels on the Storage System393
- CBSS/CBSSD Controller395
- CBSL/CBSLD Controller396
- CBLM Controller398
- CBLH Controller398
- Small Form Factor Drive Tray (AC and DC Models)399
- Large Form Factor Drive Tray (AC and DC Models)400
- Flash Module Drive Tray401
- Dense Intermix Drive Tray402
- CBSS/CBSL/CBSSD/CBSLD Controller403
- CBLM Controller CBLH Controller404
- Drive for a Flash Module Drive Tray (DKC-F710I-1R6FM/DKC-F710I-3R2FM)404
- Drive for a Flash Module Drive Tray (DKC-F810I-1R6FN/DKC-F810I-3R2FN/DKC- F810I-6R4FN)406
- Dense Intermix Drive Tray Power Supply407
- CMA (Used to Secure Dense Intermix Drive Tray)408
- Battery409
- Host Port Expansion Chassis409
- Pcie Switch Board410
- NAS Module411
- Index413

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