Polycom 1500 - Comprehensive Restore to Factory Defaults; Performing a Comprehensive Restore to Factory Defaults

Chapter 4-Restoring the RealPresence® Collaboration Server (RMX®) 1500/2000/4000 Using the USB Port
Polycom, Inc. 4-3
• Inserting a USB key containing a file named RestoreFactorySecurityDefaults.txt.
To restore the RMX Default (Normal) Security Mode:
1 Insert a USB device or a USB key containing a file named
RestoreFactorySecurityDefaults.txt into the USB port of the RMX.
2 Power the RMX Off and then On.
3 Login using http://<Control Unit IP Address>.
Comprehensive Restore to Factory Defaults
Inserting a USB key containing a file named RestoreToFactoryDefault.txt and a lan.cfg file will
cause the RMX to exit Secure Mode and perform a Comprehensive Restore to Factory Defaults.
The Comprehensive Restore to Factory Defaults deletes the following files:
•CDR
• Address Book
•Log Files
• Faults
• Dump Files
•Notes
In addition all the conferencing entities are deleted:
• Entry Queues
•Profiles
• Meeting Rooms
• IVR Services
• Default Network IP Service
•Log Files
• CFS license information
• Management Network Service
The RMX is restored to the settings it had when shipped from the factory. The Product
Activation Key is required to re-configure the Management Network Service during the First
Entry Configuration.
Performing a Comprehensive Restore to Factory Defaults
To perform a Comprehensive Restore to Factory Defaults:
Restoring the RMX to Factory Defaults consists of the following steps:
Step 1: Backup Configuration Files. These files will be used to restore the system in Step 10.
Step 2: Configure a workstation for Direct Connection.
Step 3: Connect to the RMX and the workstation using a LAN cable.
If a USB key containing no files is inserted no action is taken and the RMX remains in
Ultra Secure Mode.