Ricoh P C301W Field Service Manual

6.Troubleshooting
211
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
• Thermistor is deformed or not in contact
• Power supply voltage low
• Overheating protection device triggered (blown fusing thermostat)
• Fusing drive non-rotation
Enter the SP mode and execute fuser SC reset. Then turn the machine OFF and
ON.
If the SC occurs again, do the following steps. Check if the SC reoccurs by cycling
the power after each step.
1. Check the input power source and reconnect the cable to the outlet.
2. Replace the pressure roller thermistor (center) (TH3).
3. Replace the fusing thermostat (TH1).
4. Replace the fusing unit.
5. Replace the EGB (PCB1) or/and the PSU (PCB4).
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC562-
12
D
No reload temperature of the pressure roller thermistor (center) (TH3): Low voltage
After turning the fusing lamp ON, the pressure roller thermistor (center) has failed
to reach -40 °C continuously for 30 seconds. AND the power supply voltage is
lower than specified voltage.
• Thermistor is deformed or not in contact
• Power supply voltage low
• Overheating protection device triggered (blown fusing thermostat)
• Fusing drive non-rotation
Check if the SC occurs by turning the power OFF then ON. If the SC occurs again,
do the following steps. Check if the SC reoccurs by cycling the power after each
step.
1. Check the input power source and reconnect the cable to the outlet.
2. Replace the pressure roller thermistor (center) (TH3).
3. Replace the fusing thermostat (TH1).
4. Replace the fusing unit.
5. Replace the EGB (PCB1) or/and the PSU (PCB4).
6. If the problem is low voltage, ask the client to connect the machine directly to
a rated power source and to refrain from using extension cords.
SC No.
Type
Error Name/Error Condition/Major Cause/Solution
SC563-
00
A
High-temperature software error (pressure roller thermistor (center) (TH3))
After turning the fusing relay ON, the pressure roller thermistor (center) has
detected over 248 °C continuously for 1 second.

Ricoh P C301W Specifications

General

Color	Yes
Print technology	Laser
Maximum resolution	2400 x 600 DPI
Time to first page (black, normal)	9.4 s
Time to first page (color, normal)	9.8 s
Print speed (black, normal quality, A4/US Letter)	25 ppm
Internal memory	256 MB
Built-in processor	-
Sound pressure level (printing)	- dB
Cables included	AC
Included cartridge capacity (black)	1000 pages
USB 2.0 ports quantity	1
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology	10/100Base-T(X)
Ethernet LAN data rates	10, 100 Mbit/s
Mobile printing technologies	Apple AirPrint, Google Cloud Print, Mopria Print Service
Duplex media weight	60 - 90 g/m²
Paper tray media types	Plain paper
Paper tray media weight	60 - 163 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Total input capacity	250 sheets
Total output capacity	150 sheets
Maximum input capacity	751 sheets
Auto document feeder (ADF) input capacity	1 sheets
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows operating systems supported	Windows 10, Windows 7, Windows 8, Windows 8.1
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (printing)	1300 W
Energy Star Typical Electricity Consumption (TEC)	0.3 kWh/week
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	65000 pages per month
Number of print cartridges	4
Page description languages	PCL 5c, PCL 6, PostScript 3
Product color	Black, White
Market positioning	Home & office
Harmonized System (HS) code	84433210

Weight and Dimensions

Depth	450 mm
Width	400 mm
Height	334 mm
Weight	25000 g