6. TROUBLESHOOTING
PC SOFTWARE DATABASE IS LOST.
If the database is located on a network share, make sure that the network
share is available while the PC software is operating. If the PC software can-
not find the database, it will create an empty default database in C:\Temp.
INTERCEPTOR™ SETTINGS ARE DIFFERENT THAN IN PC SOFTWARE.
The PC software is an offline database. Changes of device settings are not au-
tomatically executed on the I™. Transference of the settings to
the I™ occurs only upon synchronization. Automatic synchro-
nization is an option that can be checked in the configuration dialog. This
will synchronize the unit whenever it is connected. Verify that the synchro-
nization process finishes successfully. For certain parameters like the Blue-
tooth® specification, the user must power cycle the I™.
CANNOT SYNCHRONIZE WITH NEWLY ADDED INTERCEPTOR™.
The device parameters must be downloaded to the PC database before syn-
chronizing. This function is in the device tree view context menu. Verify
that the serial number on the back of the I™ exactly matches
the serial number in the synchronization software. If the serial number is not
listed in any of the groups in the synchronization program, add it (Edit->Add
I™). Wait for the device to completely boot, then connect (or
reconnect) the I™ using a USB cable provided with the unit.
Either a green, circling arrow or a “stop hand” icon should appear next to
the serial number. If neither icon appears, try plugging the USB cable into
another computer port. (If a “stop hand” icon appears, see the next item. A
green, circling arrow icon indicates the device is ready to communicate.)
112 Interceptor™/en/5.1(4956)/Feb2010 ICx Technologies
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