6.3. Troubleshooting - PC Software
I HAVE A “STOP HAND” ICON NEXT TO MY DEVICE SERIAL NUMBER.
WHAT DOES THIS MEAN?
The “stop hand” icon indicates that the device has been added, but its pa-
rameters have not yet been downloaded. Right-click on the device, and select
“load device parameters”. A unit can also be selected by moving the mouse
pointer over the top menu bar, left-clicking “synchronize and update”, and
then left-clicking “load device parameters”. A green, circling arrow replaces
the “stop hand” icon after successfully loading these parameters.
CANNOT ESTABLISH A CONNECTION WITH THE INTERCEPTOR™ UTILIZING
BLUETOOTH®.
Verify that the I™ is turned on, and that it is in User Attended
Mode. Verify that the stack used supports a Bluetooth® Personal Area Net-
work. If a different stack is used, verify that the I™ is paired
and the connection is established. Since liquid disrupts signals, it must not
be allowed between the two Bluetooth® radios. Verify that the Bluetooth®
option is enabled, and reduce the distance between the I™ and
the Bluetooth® partner to less than 15 ft. (5 meters). Also consider using a
Bluetooth® Class 1 radio on the partner device, since this can improve the
connectivity and increase the communication distance to as much as 30 ft (10
meters).
CANNOT ESTABLISH COMMUNICATION BETWEEN THE INTERCEPTOR™
AND THE PC SOFTWARE UTILIZING BLUETOOTH®.
Verify that the connection was established using external stack control func-
tions. Verify that the stack indicates that the I™ is connected;
make sure your I™ is in User Attended Mode. If no connec-
tion is established, the I™ will automatically return to the Unat-
tended Surveillance Mode. Verify that the device lookup for the Bluetooth®
wireless technology is enabled under the PC Software preferences. Enable
Thermo Fisher Scientific Interceptor™/en/5.1(4956)/Feb2010 113
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