Thermo Interceptor - Troubleshooting - PC Software

6.3. Troubleshooting - PC Software
6.3 Troubleshooting - PC Software
THE INTERCEPTOR™ IS NOT RECOGNIZED BY THE PC SOFTWARE.
Verify that the I™ has been added correctly to the PC database.
Verify that Microsoft® ActiveSync® Version 4.1 or later is installed on the
system, and that the system firewall allows communication for Microsoft®
ActiveSync® and the PC software. Close the PC software, verify that no
other Microsoft® ActiveSync® capable device is connected to the PC, and
disconnect the device. Start the PC software, and connect the I-
™. Disconnect the I™ and power cycle it. Reconnect af-
ter the device has rebooted completely. (Note: connect your I™
only when the PC application is running.) Use the context menu entry “re-
fresh” in the device tree view to start a device search on all ports.
SYNCHRONIZATION DOES NOT ALWAYS FINISH.
Close all other programs, especially MySQL® database, Apache® WebServer,
and Microsoft® Outlook®, as these can interrupt PC communication with
the I™.
MICROSOFT® ACTIVESYNC®, PALM AND HOTSYNC.
If other Microsoft® ActiveSync®, Palm® or HotSync® devices are used,
establishing communication to the I™ and/or other devices may
be impossible. Only connect and use other devices when the I™
PC software is not running. Disconnect all other units before starting the
I™ PC software, and connect the I™ unit only
when the I™ PC software is running.
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