Introduction
The Service Call Procedures are designed to
assist the Service Representative to identify
printer faults, perform the necessary corrective
action and perform the correct Maintenance
Procedures. The Service Call Procedures are
designed to be used with the 8830 Service
Manual and is the entry level for all service
calls.
• Initial Actions / System Checks - This
diagram is designed to identify and
classify the printer problem and to refer
you to the appropriate RAP in order to
repair the problem. When the problem
has been repaired, perform the System
Checkout / Final Action.
• Subsystem Checks - When the printer is
being serviced, the maintenance/cleaning
should be performed.
• Status Code Entry Chart - This chart
contains a list of Status Codes, their
related components, the corresponding
RAP (Repair Analysis Procedure), BSD
(Block Schematic Diagram), Component
Code and Parts List reference. The chart
is designed to direct you to the appropriate
Clearance Procedure. When the Status
Code problem has been repaired, refer to
the Call Flow Diagram and continue the
Service Call.
System Checkout / Final Action - The
purpose of this procedure is to record the
media feet count and to make a record in
the machine log book of the service
activities that were performed. Final Action
is designed to ensure that the print is
transported correctly and to ensure that
image quality is within specification.
Introduction
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8830
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