Call Back
1. Follow the Call flow diagram and resolve the problem that caused the Call Back.
2. Perform the Final Action. Do Not perform the Maintenance Procedures.
Final Actions
1. Make one D (A1) sized copy on 20lb (80grm) bond paper of Test Pattern 82E6980,
a. Evaluate the copy and ensure that the copy meets the image Quality Specifications
in Section 3.
b. If the copy is not within the specifications, refer to the Entry Copy Quality (CQ) RAP
and follow the procedure to eliminate any defects.
c. Evaluate the copy for any visible defects.
d. If the copy exhibits any visible defects, refer to the appropriate Copy Quality (CQ)
RAP and follow the procedure to eliminate the defects.
2. Make a copy.
3. Check that the copy count meters on the Image Output Terminal (IOT) have advanced.
4. Fill out the Service Call Report, Record all activities in the Service Log.
5. If new developer material was installed in the IOT, write the developer batch number in
the Service Log.
6. Give appropriate copy credits to the customer.
7. If service was performed on the IOT or the IlT use the serial numbers of the IOT or the IlT
to close the call. Report both the IOT meters A and B when closing the call.
Service Call Procedures
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8830 DOS