Yealink T21PE2 - Page 21

Table of Contents
15
Troubleshooting Methods
513
Log Files
513
Local Logging
513
Local Logging Configuration
513
Exporting the Log Files to a Local PC
516
Viewing the Log Files
517
Syslog Logging
518
Syslog Logging Configuration
518
Viewing the Syslog Messages on Your Syslog Server
520
Resetting Phone and Configuration
521
Reset to Factory Configuration
521
Resetting the IP phone to Default Factory Settings
522
Resetting the IP phone to Custom Factory Settings
522
Custom Factory Configuration
522
Deleting the Custom Factory Settings Files
523
Resetting a Configuration to Default Factory Setting
523
Packets Capture
523
Capturing the Packets via Web User Interface
524
Capturing the Packets in Enhanced Way
524
Capturing the Packets in Normal Way
524
Ethernet Software Capturing Configuration
525
Span to PC Port Configuration
525
Watch Dog
526
Watch Dog Configuration
526
Network Diagnostics
526
Ping and Traceroute Diagnostics
526
Network Reachability Detection Configuration
527
Analyzing Configuration Files
528
Exporting CFG Configuration Files from Phone
528
Importing CFG Configuration Files to Phone
529
Configuration Files Import URL Configuration
529
Exporting BIN Files from the Phone
529
Importing BIN Files from the Phone
529
BIN Files Import URL Configuration
530
Exporting All the Diagnostic Files
530
Phone Status
530
Viewing the Phone Status
531
Phone Reboot
531
Rebooting the IP Phone Remotely
531
Notify Reboot Configuration
531
Rebooting the IP Phone via Phone User Interface
532
Rebooting the IP Phone via Web User Interface
532
Troubleshooting Solutions
533
IP Address Issues
533