Enabling 3WXM Client To Access the Monitoring Service 539
5 Enter a username and password, if required for access to the service.
Usernames and passwords for accessing the monitoring service are
configured on the Service Settings tab. (See “Changing Service Settings”
on page 542.)
6 Click Next. The Service Connection page appears.
7 When the message
Checking service version appears and the Finish
button becomes available, click Finish.
If the Finish button does not become available, read the last message in
the message area of the page to determine why the service could not be
reached. Here are common error messages and suggestions for
troubleshooting them:
■ Unable to connect to address: ip-addr:tcp-port-number
Verify that the service is running on the server.
■ Connection error for address: ip-addr:tcp-port-number
Verify that the service has been started. If the service is running, verify
that the certificate on the server is still valid (for example, is not out of
date).
■ HTTP 403: Forbidden
This message can indicate that remote access to the monitoring
service is not allowed, or that the username and password are invalid.
■ If you are trying to access the monitoring service from another
machine, access the service from the machine where it is installed
and enable remote access to the service. (See “Changing Service
Settings” on page 542.)
■ If remote access is enabled or is not the problem, ask the
administrator for a username and password.
8 Verify that 3WXM is receiving service data.
a Select an object in the Organizer panel, then right-click and select
Monitor. The Monitor tab appears in the Content panel.
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