Service and Parts | 6-1
SERVICE and PARTS
The Service and Parts chapter discusses what to do if you need techni-
cal support from AMETEK, or if you are returning parts for service. This
chapter also lists the recommended spare parts to have on hand to en-
sure all consumable and replaceable parts are replaced according to the
“Analyzer Preventive Maintenance Schedule” included in Chapter 5.
Technical Support
AMETEK Western Research is committed to providing you the best tech-
nical support in the industry. If you need service or application assistance,
contact your local or nearest AMETEK Service Centre or the AMETEK
factory AMETEK at (403) 235-8400 or 1-800-661-9198), or contact your local
AMETEK Western Research representative.
Before contacting AMETEK with questions regarding the installation,
operation, or maintenance/troubleshooting of your analyzer system,
carefully review the contents of this manual. If you are unable to find an
explanation for your problem in this manual, please gather the following
information prior to contacting AMETEK:
• Model number of the analyzer.
• Serial number of the analyzer experiencing problems.
• Purchase order number.
• AMETEK part number for the specific component you are enquiring
about, if known.
• Information describing the problem.
• Billing address, shipping address, and telephone number.
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