Figure 90: Example of the SIP-log file (continued)
There are three ways to get SIP-logs from the IP Deskphone:
1. Connect to the phone through SSH
• Online — connect to the phone through SSH and enter the PDT command dbgshell.
The log messages are printed out during a call to the SSH console.
• Offline— connect to the phone through SSH and enter the PDT command prtlog 1.
The active SIP-log file is printed out to the SSH console.
2. Log files are stored on the IP Deskphone flash device. You can access these files using
the File Manager of the IP Deskphone and copy the files to an external flash drive.
Perform this procedure to copy SIP-log files using the File Manager of the IP Deskphone:
a. Connect a USB flash drive to the USB port of the IP Deskphone.
b. Navigate to File Manager->Phone->Logs.
c. Select one of *.log file.
d. Press the Send soft key.
3. You can obtain the log files through an SFTP connection to the IP Deskphone.
Perform this procedure to enable SFTP on an IP Deskphone:
Note:
Changing the SFTP_READ_PATTERNS causes the IP Deskphone reboot.
a. Open the Device Settings dialog.
b. Check to see if the Enable SFTP parameter checkbox is displayed and if the checkbox
is checked. If the Enable SFTP parameter checkbox is not displayed, do the following:
• Press the Auto soft key and check the SFTP Enable checkbox in the Auto
Provisioning window.
• Press the Config soft key to return to the Network Settings window
• Check the Enable SSH checkbox.
c. Add the following parameters to the device configuration file of the phone
Diagnostic logs
March 2015 SIP Software for Avaya 1200 Series IP Deskphones-Administration 365
Comments? infodev@avaya.com
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