User Manual Synertia® RF Generator 61
The information contained in this manual is subject to change by Comet Yxlon without prior notice.
6 Troubleshooting
6.1 Repair of RF generators
This chapter contains information on the repair procedure for Synertia® RF generators.
The generators are not user serviceable.
6.1.1 General Instructions
Synertia® RF generators can be sent back to Comet Yxlon for repair if they are found to
have malfunctions. Before returning any product for repair and/or adjustment, first follow
all troubleshooting procedures.
If, after following these procedures, you still have a problem, or if the procedure instructs
you to, contact Comet Yxlon Technical Support and discuss the problem with a
representative. Be prepared to give them the model number and serial number of the unit
as well as the reason for the proposed return. This consultation call will allow Technical
Support to determine whether problem correction requires physical return of the device.
For more detailed information about the product warranty and return policy, see chapter
7 “Warranty and maintenance” on page 67.
6.1.2 Administrative procedures
Before returning a Synertia® RF generator to Comet Yxlon, please contact our Technical
Support group to receive:
• RMA (return material authorization) number
• Problem statement form
Completed problem statement forms are required to initiate any failure analysis
activities. Generators shipped without problem statements will likely experience delays in
processing.
The customer is also required to provide a Purchase Order for an amount not to exceed
$ 500.00. This purchase order will cover the cost of evaluating a failure should the
warranty not be in effect on the product. If the product is deemed to be under warranty,
no evaluation charges will be processed.
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