User Manual Synertia® RF Generator 63
The information contained in this manual is subject to change by Comet Yxlon without prior notice.
6.1.6 Claims of shipping or handling damage
To claim shipping or handling damage, you must inspect the delivered goods and report
such damage to Comet Yxlon within 3 days of your receipt of the goods.
If the outer packaging of the product is visibly damaged, you must make your claim of
shipping or handling damage immediately upon receipt of the goods with the transport
agent (see Section 3.4 “Visual inspection”).
Failing to report any damage within this period is the same as acknowledging that the
goods were received undamaged.
6.1.7 Repair
All warranty work will be performed at an authorized Comet Yxlon repair center (see the
back cover of this manual). The customer is responsible for obtaining authorization to
return any defective units, prepaying the freight costs, and ensuring that the units are
returned to an authorized Comet Yxlon repair center.
Units that are returned without authorization from Comet Yxlon Technical Support and
that are found to be functional will not be covered under the warranty. That is, the
customer will have to pay a retest and calibration fee, and all shipping charges.
Comet Yxlon will return the repaired unit (freight prepaid) to the customer; warranty
repair parts and labor will be provided free of charge. Whoever ships the unit (either the
customer or Comet Yxlon) is responsible for properly packaging and adequately insuring
the unit.
Comet Yxlon will endeavor to provide a preliminary status on RMA returns within ten
working days of receipt. Warranty repairs typically are completed in a two-to-three-week
cycle-time.
Customer approval and a purchase order for the quoted repair price are required prior to
the commencement of any non-warranty work.
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