62 User Manual Synertia® RF Generator
The information contained in this manual is subject to change by Comet Yxlon without prior notice.
For a warranty claim to be valid, it must:
• be made within the applicable warranty period
(see chapter 7 “Warranty and maintenance” on page 67),
• include product serial number and full description of the circumstances giving rise
to the claim,
• have a return material authorization (RMA) number assigned by Comet Yxlon
Technical Support.
6.1.3 Authorized repair locations
No third parties are authorized to repair Comet Yxlon products. Any attempt, by any third
party, to repair a Comet Yxlon product will immediately void the warranty.
Upon receipt of an RMA number request, Comet Yxlon will assign the repair site to which
a defective or malfunctioning unit must be returned.
6.1.4 Shipment of RMA units
All products must be returned to the Comet Yxlon facility (or partner facility) as directed
by the Technical Support Team. All products must be packaged in the original packaging
to avoid compromising any remaining product warranty due to damage caused by
insufficient packaging. Comet Yxlon will not be responsible for damage incurred in
shipping if any other than the original packaging is used.
6.1.5 Failure analysis of returned units
Upon request, Comet Yxlon will perform a failure analysis of a repair unit. Depending on
the results of the analysis and the warranty decision, the cost for the evaluation will either
be charged to the customer or will be covered by Comet Yxlon.
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