Chapter 28: Troubleshooting 227
Chapter 28: Troubleshooting
This chapter provides troubleshooting and problem solving information. It includes a table of problems and solutions that pro-
vides answers to common questions, explains D-Show text messages, and refers you to specific sections later in this chapter or
elsewhere in this guide for details and instructions.
Problem Solving
The following table provides descriptions of situations that may arise while operating D-Show and includes common questions,
symptoms and error messages, along with possible solutions.
Table 29. Troubleshooting D-Show Errors and Messages
Symptom or Message Possible Cause Solution
Faders, Switches, Channels, and Devices
Fader stuck Fader path was blocked during startup cali-
bration
Reset the unit on which the stuck fader resides by right-click-
ing the unit in the Options > Devices page and choosing
Reset. If possible, wait for a silent portion of a performance
to avoid unexpected gain changes upon reset. For details,
see “Hardware Monitoring Window” on page 232).
Only faders and mutes are
working
Backup personality is in effect Wait for the system to recover and follow instructions
on-screen to resume operations (see “Resuming Normal
Operation” on page 230).
Channel meter Stereo LED
is flashing
Indicates a difference of 12 dB or more
between the two sides of the stereo signal.
Trim source levels or input gains to balance.
Cannot pan an Aux from
the ACS
Aux panning is configured to follow channel
pan
In the Options > Busses page, select the Follows Channel
Pan option. Deselect for each Aux you want to pan indepen-
dently from channel pan.
Startup and Restarts
System failure and restart,
then the Resume Opera-
tions dialog appears
The D-Show system software has been
forced to restart and the backup personality
is now in effect.
Continue mixing using features available while the backup
personality is in effect (see “In Case of System Failure” on
page 229). Follow the instructions on-screen to resume oper-
ations after a restart (see “Resuming Normal Operation” on
page 230).
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