– 235 –
A TROUBLESHOOTING
DIAGNOSING LED INDICATORS
BEFORE CONTACTING TECHNICAL SUPPORT
Check the following items before you contact local Technical Support.
1. If wireless clients cannot access the network, check the following:
â–
Be sure the access point VAP and the wireless clients are configured
with the same Service Set ID (SSID).
â–
If authentication or encryption are enabled, ensure that the wireless
clients are properly configured with the appropriate authentication
or encryption keys.
â–
If authentication is being performed through a RADIUS server,
ensure that the clients are properly configured on the RADIUS
server.
Table 30: LED Indicators
Symptom Action
Power LED is off
â—† The AC power adapter may be disconnected. Check
connections between the unit, the power adapter, and the
wall outlet.
â—† The PoE cable may be disconnected. Check connections
between the unit and the PoE power source.
Diag/Fail LED is red
â—† Reset the unit to try and clear the condition.
â—† If the condition does not clear, contact technical support for
assistance.
LAN LED is off
(when port connected)
â—† Verify that the unit and attached device are powered on.
â—† Be sure the cable is plugged into both the unit and
corresponding device.
â—† Verify that the proper cable type is used and its length does
not exceed specified limits.
â—† Check the cable connections for possible defects. Replace the
defective cable if necessary.
WLAN LED is off
â—† There is no detected signal from the 802.11a/n or 802.11b/
g/n radio. Check the radio settings in the management
interface.
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