Hitachi G200 - Page 11

25 Troubleshooting the storage system.................................................... 313
General troubleshooting........................................................................................314
Correct values for the storage system IP address.............................................. 314
DHCPv4 configuration for storage systems........................................................314
IP address being used by other storage systems or hosts.................................. 314
IP address configuration for the host................................................................315
TCP/UDP port filtering being performed on the network switch.......................... 315
Searching storage system across IPv6 routers...................................................315
Checking hardware replacement alerts...................................................................315
Troubleshooting Hitachi Device Manager - Storage Navigator...................................330
Troubleshooting NAS Manager...............................................................................335
Setting disk capacity assignments.................................................................... 335
Setting a link to the external server..................................................................336
Troubleshooting file-level access operations ..................................................... 338
Troubleshooting the maintenance utility................................................................. 338
Maintenance utility port numbers..................................................................... 338
Network cannot connect to the maintenance utility........................................... 339
Maintenance Utility window is blank when it opens in Internet Explorer.............. 339
Maintenance Window is blank when it opens in Google Chrome......................... 339
Handling Java security messages..................................................................... 340
Contents in the Maintenance Utility window appear to be corrupt....................... 340
Maintenance Utility window fails or is blank...................................................... 341
Forcing browser refreshes of the Maintenance Utility window............................. 341
Maintenance Utility window freezes..................................................................341
Releasing the system lock................................................................................341
Update Firmware window cannot be displayed.................................................. 342
Duplicate maintenance utility windows appear in Internet Explorer.....................342
Duplicate maintenance utility windows appear in Google Chrome....................... 342
Request to download a file during firmware upgrade using Internet Explorer.......343
Request to download a file during firmware upgrade using Google Chrome......... 343
Error when exporting the audit log or backing up user account information.........343
Background service log.........................................................................................344
Dump tool........................................................................................................... 378
About the Dump tool.......................................................................................378
Using the Dump tool....................................................................................... 379
Collecting dump files manually.........................................................................380
Checking the event log when NAS modules are installed......................................... 381
Checking SIM alerts..............................................................................................381
Turning the storage system on or off using the maintenance utility.......................... 388
Using LEDs to diagnose problems.......................................................................... 389
Power LED does not go on...............................................................................389
Power LED turned off .....................................................................................390
Ready LED does not go on or Ready LED went on and then off.......................... 390
Alarm LED is on.............................................................................................. 390
Ready LED is on..............................................................................................391
Warning LED goes on......................................................................................391
Troubleshooting related to SMI-S provider startup setting........................................391
Troubleshooting SMI-S..........................................................................................391
11
Service Guide for VSP Gx00 and VSP Fx00 Models