Appendix A
Replacement Parts
Customer Self Repair
234
Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will
ship that part directly to you for replacement. There are three categories of CSR parts:
• Yes: Parts for which customer self repair is mandatory.
If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.
• Optional: Parts for which customer self repair is optional.
These parts are also designed for customer self repair. If, however, you require that HP replace them for
you, there may or may not be additional charges, depending on the type of warranty service designated for
your product.
• No: Some HP parts are not designed for customer self repair.
To satisfy the customer warranty, HP requires that an authorized service provider replace the part.
Based on availability and where geography permits, CSR parts are shipped for next business day delivery.
Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance
is required, you can call the HP Technical Support Center and a technician will help you over the telephone.
HP specifies in the materials shipped with a replacement CSR part whether a defective part must be
returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective
part back to HP within a defined period of time, normally five (5) business days. The defective part must be
returned with the associated documentation in the provided shipping material. Failure to return the defective
part may result in HP billing you for the replacement. With a CSR, HP pays for all the shipping and part
return costs and determines the courier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For the
North American program, see the HP Web site at:
http://www.hp.com/go/selfrepair
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