CHAPTER 32
Packing and Returning Components
•
Returning a Hardware Component to Juniper Networks, Inc. on page 217
•
Tools and Parts Required to Remove Components from an M7i Router on page 218
•
Packing the M7i Router for Shipment on page 218
•
Guidelines for Packing M7i Components for Shipment on page 220
Returning a Hardware Component to Juniper Networks, Inc.
In the event of a hardware failure, please contact Juniper Networks, Inc. to obtain a Return
Material Authorization (RMA) number. This number is used to track the returned material
at the factory and to return repaired or new components to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you
have first obtained an RMA number. Juniper Networks, Inc. reserves the right
torefuse shipments that do not have an RMA. Refused shipments are returned
to the customer by collect freight.
For more information about return and repair policies, see the customer support Web
page at https://www.juniper.net/support/guidelines.html.
For product problems or technical support issues, contact the Juniper Networks Technical
Assistance Center (JTAC) by using the Case Manager link at
https://www.juniper.net/support/ or at 1-888-314-JTAC (within the United States) or
1-408-745-9500 (from outside the United States).
To return a defective hardware component:
1. Determine the part number and serial number of the defective component.
2. Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC).
You can send e-mail or telephone as described above.
3. Provide the following information in your e-mail message or during the telephone call:
•
Part number and serial number of component
•
Your name, organization name, telephone number, and fax number
217Copyright © 2019, Juniper Networks, Inc.
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