2-64 Service Manual
5060-4xx
162 error code
Black cartridge drive assembly
Note: Any time any of the cartridge drive motor assemblies are replaced perform the “Motor Detect” on
page 3-17. If this procedure is not performed, error code 168 is displayed.
163 error code
Magenta cartridge drive assembly
Note: Any time any of the cartridge drive motor assemblies are replaced perform the “Motor Detect” on
page 3-17. If this procedure is not performed, error code 168 is displayed.
164 error code
Cyan cartridge drive assembly
Note: Any time any of the cartridge drive motor assemblies are replaced perform the “Motor Detect” on
page 3-17. If this procedure is not performed, error code 168 is displayed.
Step Actions and questions Yes No
1 Black cartridge drive assembly - Error code 162
indicates that an incorrect motor is detected. Replace
the black cartridge drive assembly. Go to “Cartridge
drive assembly” on page 4-30. Perform “Motor
Detect” on page 3-17.
Does the printer display error code 162?
Go to step 2 Problem solved
2
Reflash the NVRAM.
Does error code 162 continue?
Call your next
level support
Problem solved
Step Actions and questions Yes No
1 Magenta cartridge drive assembly - Error code 163
indicates that an incorrect motor is detected. Replace
the magenta cartridge drive assembly. Go to
“Cartridge drive assembly” on page 4-30. Perform
“Motor Detect” on page 3-17.
Does the printer display error code 163?
Go to step 2 Problem solved
2
Reflash the NVRAM.
Does error code 163 continue?
Call your next
level support
Problem solved
Step Actions and questions Yes No
1 Cyan cartridge drive assembly - Error code 164
indicates that an incorrect motor is detected. Replace
the cyan cartridge drive assembly. Go to “Cartridge
drive assembly” on page 4-30. Perform the “Motor
Detect” on page 3-17.
Does the printer display error code 164?
Go to step 2 Problem solved
2
Reflash the NVRAM.
Does error code 164 continue?
Call your next
level support
Problem solved
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