Diagnostic information 2-83
5060-4xx
900 RIP Software Error
The 900 error may indicate a communication problem (bad cable, network connection, and so on), software
issue, or a hardware problem with the controller board/INA. The communication and software aspects should be
checked first. Determine if the problem is constant or intermittent.
Constant 900 errors
1C Paper detected at punch timing sensor too long. Dirty or failed punch timing sensor.
1E Paper not detected at punch timing sensor within timeout. Jam near input, misdirected
sheet (diverter stuck or misaligned), sensor failure.
1F Finisher internal software error. Intermittent sensor might cause this error.
20 Unexpected sheet detected at punch timing sensor. Stuck diverter (possibly due to
alignment), damaged sheet, dirty or failed sensor.
Step Action and questions Yes No
1 Reset the ITU electrical disconnect. Turn the printer off.
Check the ITU Release Lever for correct operation.
The ITU Release Lever is the black lever located on the
left upper side frame above the ITU opening and can
be seen by opening and lowering the MPF Assembly.
When locked the lever should be at the 6 o'clock
position. When unlocked it should be in a 3 o'clock
position. Undue pressure is not required to operate the
lever
Turn the printer off, insert the ITU, move the lever to the
6 o'clock position, and turn the printer back on.
Does the 900 error display?
Go to step 2 Problem resolved
2
Disconnect the printer from any external connections.
Turn the power off and remove any parallel, USB, or
network connections. Turn the printer on.
Does the 900 error display?
Go to step 4 Go to step 3
3
Run the internal test pages. Print one of the internal
test pages from the Utilities Menu. If the printer works
correctly while disconnected, have the user or their
network administrator verify that there are no jobs in
the queue which may be causing the error.
Does the error remain?
Inform the user or
network
administrator of
the issue.
Go to step 4
DB1 Explanation
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